Our Atlassian Lunch ‘n Learn: Tampa focused on project portfolio management and ITSM with Atlassian tools. Local professionals were able to connect with Atlassian users and discuss processes improvements and how to take your teamwork to the next level.
Allison Riggs, global marketing manager, opened the sessions presenting e-Core and highlighting the expressive growth that we’ve had in the last years. Pat Anemone, channel manager at Atlassian, welcomed everyone and invited the attendees to the Atlassian Summit 2017 in San Jose, California.
Marco Roman, e-Core’s Atlassian consulting director, talked about visibility and autonomy, and how you can connect them with a portfolio management tool. He highlighted some benefits on using Portfolio for JIRA to improve the global view on multiple projects, have a transparent resource planning and build accurate roadmaps that can help teams deliver faster. At the end, BigPicture Plugin was also mentioned as an alternative that adds risk matrix, gantt charts and resource modules to improve project management with JIRA.
Mike Austin, VP of Ecommerce Operations at Rooms to Go, focused on how they implemented continuous improvement processes with the Atlassian Tools. Using a Stop, Collaborate and Listen approach, the company broke the silos and improved communication and prioritization processes. Connecting JIRA and Confluence allowed the company to manage their knowledge base and discuss business requirements with their teams.
Finally, Marco presented the Atlassian approach to ITSM, highlighting that last year, JIRA Service Desk received ITIL certification from PinkVerify and Axelos for 4 processes: Request Fulfillment, Incident Management, Problem Management and Change Management. With the adoption of DevOps practices, automation and the improvement of team collaboration, it’s possible to remove barriers to solve issues and recover from incidents faster since IT and Dev Teams can work together.
The Atlassian toolset provides different features to help improve IT Service Management. Confluence centralizes the documentation processes, approvals and discussions, and using its integration with JIRA Service Desk it’s possible to structure a knowledge base that provides self-service features for customers. With HipChat you collaborate in real-time to resolve incidents and uses a ChatOps approach to have true incident swarming. By improving the visibility, traceability and response times with Atlassian solutions, you can positively impact the service quality and teams’ productivity.
It was an insightful and interesting event for Atlassian users all across Tampa Bay. On behalf of our presenters and Atlassian – thank you to everyone who attended!
To talk to one of our Atlassian consultants and learn more about portfolio management, Portfolio for JIRA, BigPicture and the Atlassian ITSM approach, click here.
If you missed this event and want download the presentations, fill out the form below.