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Case

Atlassian Tools Increase Productivity and ROI for Large Retail Company

Adopting Jira Software in its Agile transition, the company centralized IT process in Jira Service Desk, thus improving productivity and reducing costs.

Client:
Global Retail Company

Products:
JIRA Software, JIRA Service Desk and Confluence

Challenges:
Increase IT productivity and ROI, centralizing processes on a single platform with SLAs monitoring and automation to support their service desk needs.

What was done: 
• Migration of various tools to a unified solution using the Atlassian toolset.
• Implemented improved change management process using JIRA Software and Confluence.
• Creation of a service catalog and knowledge base connected to the customer portal with JIRA Service Desk and Confluence.

Benefits:
• Better management of IT solutions.
• Easier transition into agile methodologies.
• Flexibility to change.
• Increased productivity with collaboration tools.

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