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Case

Integrated Process Management with Jira Service Desk

By centralizing its service in Jira Service Desk, the company reduced time to resolve tickets and automated recurring tasks and report generation, thereby improving customer service.

Client:
REPOM

Products:
Jira Software and Jira Service Desk

Challenges:
Develop a faster customer support and ease the internal processes between different departments.

What was done: 
• Jira Software Deployment and Customization to meet each department specific needs.
• Implementing SLAs (Service Level Agreement).

Benefits:
• Centralizing data in a unique platform.
• Performance measurement and improved service agreement’s transparency.
• Eliminating duplicated processes with increased productivitiy and reduction of the time spent with tasks and extra work.
• Automating activities and global report generations.
• Creating tickets faster while reducing queues and time resolution, providing the possibility to scale the support without additional resources need.

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