Jira Service Desk Configuration

In this advanced course you will learn to master Jira Service Desk functionality while setting up a new project. You will perform all configuration necessary to ensure that all Jira Service Desk features are available for your resources. Looking for a more effective project? Combine this module with our Jira Project Configuration training. With both, you will be able set up a new portal and cover all options within Jira Service Desk — offering optimum usability for both agents and end users.



Target Audience
Jira Admins, Service Desk Coordinators and Configuration Analyst

Jira basic knowledge and Jira Project Configurator knowledge


  • Overview about Jira
  • Service Desk Use Case
  • Creating a Service Desk Project
  • Users and Roles in Jira Service Desk
  • Configuring the Request Types for Your Portal
  • Customer Permissions
  • Language Support (Cloud Only)
  • General Portal Settings
  • Requests by Email
  • Customer Notifications
  • Widgets (Cloud Only)
  • Satisfaction Survey
  • Integrate Knowledge Base
  • Configure SLAs
  • Jira Service Desk Automations
  • Create Service Queues • Create Reports