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Case

Loyalty program standardized Service Management with Jira Service Desk

Smiles, a Brazilian loyalty program, centralized its service requests using Jira Service Desk, delivering more effectiveness to its customers, reducing costs and increasing ticket resolution efficiency.

Client:
Smiles

Products:
JIRA Service Desk

Challenges:
Centralize incoming service requests from multiple sources and track information to improve service quality.

What was done: 
• Standardizing processes
• Centralizing tickets through a service desk

Benefits:
• Scalability
• Cost reduction
• Flexibility to changes
• Increased efficiency on ticket resolutionInterested in downloading our case?

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