Loyalty program standardized Service Management with Jira Service Desk
Smiles, a Brazilian loyalty program, centralized its service requests using Jira Service Desk, delivering more effectiveness to its customers, reducing costs and increasing ticket resolution efficiency.
JIRA Service Desk
Centralize incoming service requests from multiple sources and track information to improve service quality.
What was done:
• Standardizing processes
• Centralizing tickets through a service desk
• Cost reduction
• Flexibility to changes
• Increased efficiency on ticket resolutionInterested in downloading our case?
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