The main challenge was creating a solution to track ongoing and future work. Especially important, Accelerance managers needed reports showing hours spent per activity and by team member. Managers needed real
time tracking to show who was working on what. Workload balancing across the team
needed improvement. It was difficult to see what work was in the pipeline.

Uncertainty of data made it difficult for managers to know their costs or judge
the profitability of a client or project. Accelerance needed more clarity on billable versus non-billable hours. Projects typically involve multiple workers doing various tasks and that was sometimes difficult to coordinate. Onboarding a new client took hours of paperwork. A Statement of Work agreement is generated. Project tasks are defined, time-cost estimates created, then tasks are assigned to team members. 

Onboarding a new client took hours of paperwork. A Statement of Work agreement is generated. Project tasks are defined, time-cost estimates created, then tasks are assigned to team members.

e-Core then employed Snowflake tools to grab the data in the S3 bucket and streamline it.

Jira is a superior tool for organizing, tracking and reporting complex data and instances. Accelerance was already using Jira, but it takes someone like e-Core to realize Jira’s full potential. The experts in vetting consultants chose e-Core for our expertise and experience with Atlassian Tools and Marketplace Apps. Accelerance also knew e-Core would save them a lot of time by handling the implementation, migration and other coding required. Tempo Timesheets for Jira hosted on Cloud offered a powerful solution for Accelerance’s team, time and project management challenges. Functions include timesheets, planning and cost tracking.

Integration with Jira means familiar project, account and instance setup works seamlessly with time measurement.

Time management and workload balancing are facilitated by Tempo’s integration with calendar apps. Profitability is easy to see by client, project and team member. Team members are happier because their workload is better balanced and predictable.
Efficiency increased across the board.

e-Core added EazyBi so Accelerance managers could pull up reports with enhanced graphics. Charts and graphs generated make it easy to visualize and interpret the massive data collected by Jira and Tempo. Clarity of data led to Accelerance adjusting terms with future clients and projects to better control costs, manage time commitments and improve profitability.

Automation for Jira was e-Core’s solution to saving time, especially for onboarding new clients. Once it was set up, Accelerance managers said onboarding clients “went from hours to minutes.” Jira Automation is available to Atlassian Cloud instances with no extra cost. e-Core automated several processes. It scheduled automated ticket creation for recurrent routines and activities.