Case Study

Learn how e-Core implemented an integrated and effective ITSM tool in 40 days, without impacting internal and external customers.

Highlights of the partnership between e-Core and the customer:

  • The customer goal was to decommission its old tool in 40 days. We had to implement a complete ITSM solution involving Incident, Problem and Change Management flows and processes, with minimum impact to our customer’s customers.
  • Taking advantage of Automation for Jira, we were able to automate several processes and schedule automated ticket creation for recurrent outlines and activities.

To gain these insights and more, fill out the form and access the Case Study!

Topics: Atlassian