Episode: IT Service Management (ITSM), Delivering IT Services, and Optimizing Efficiency

Published: August 4, 2022
One of the key elements of optimizing the cloud making sure it can keep up with an ever-increasing array of IT capabilities. But how do you make sure that is works for productivity software, help desks, infrastructure, microsservices, and much more?

In this episode of the e-Core Connections podcast, our host Bruce Guptill and Rob Schafer – Principal for Channel ITSM Business Development at Atlassian, discuss the ins and outs of how IT organizations and how teams manage the delivery of IT services to their users.

More conversation topics include:

  • How should enterprise IT and business leaders think about and define ITSM
  • Typical needs by enterprises and key issues that need to be resolved
  • The changing market realities
  • And how enterprise IT and business leaders should work with partners to make ITSM valuable
  • and sustainable


This episode will help you make better choices for ITSM to keep your business running smoothly.

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