4. 2 Months of Atlassian Managed Service Post-Implementation for free

• This promotion is available to any e-Core customer with Jira Service Management implementation greater than USD50K.
  
  
• The reduced scope of Atlassian Managed Service for this promotion provides an opportunity for the customer to experience and evaluate e-Core’s managed services to help them maintain and evolve their Atlassian environment according to their business objectives. e-Core’s managed services included in this offer are:
  
  • Support: Incident Management and Q&A to users with 5 tickets/requests per month.
    
    
  • Management: Product and System Administration are available using Atlassian Specialized Consulting Hours, as described below (status meetings and reports occur bi-weekly).
    
    • License Management and cost optimization are not included in the scope (if necessary, speak to your e-Core sales representative).
      
      
  • Maintenance: Maintenance on Atlassian products and Atlassian marketplace apps is available using Atlassian Specialized Consulting Hours, as described below.
    
    
  • Consulting: Current state assessment is available for other tools only.
    
    • Atlassian Specialized Consulting is available for 16 hours per month for cloud environments and 8 hours per month for data center environments.
      
      
• At the end of the 02 month trial period, e-Core will automatically renew the customer’s Atlassian Managed Services for 12 months.
  
  
• To cancel this automatic renewal, the customer must notify e-Core at least 15 days before the end of the trial.
  
  
• e-Core will perform this work remotely.
  
  
• This offer is valid until December 31st, 2024.