ITSM & ESM
Better CX, improved efficiency and high velocity for your IT and Enterprise service management.
We ensure efficient management of assets, security and demands, as well as governance of IT & business operations, with Jira Service Management.
Our solutions are based on cutting-edge technologies and aligned with the main business trends impacting service management within organizations
DevOps
Break down silos with an Agile approach
Automation and AI
Speed up resolution time with process optimization
ESM
Create a unified portal for all requests
Customer-centricity
Enhance data-driven decisions to improve CX
How e-Core transforms ITSM & ESM?
Challenge
How we help
Difficulty delivering better service experiences due to lack of collaboration between IT and development teams.
We use Jira Service Management to integrate IT, development and business teams in an intuitive way that other tools cannot, delivering better customer and employee services experiences.
We help increase ITSM software licensing and management cost-efficiency, ensuring our customers don’t overspend on unused features and plugins.
Lengthy implementation time of current service management tool or processes compromises fast time-to-value.
e-Core ITSM Accelerators speed up the adoption of Agile Service Management compared to traditional implementation models, allowing companies to provide better CX at the pace they need.
Goal
How we help
Increase operational efficiency by integrating and automating organizational processes.
Develop processes and KPIS to demonstrate IT value and improved ROI.
Improve customer and employee experiences in the context of hybrid work adoption and continuous digital transformation.
We help companies build a customer-focused service catalog with a highly skilled ITSM team by their side. Using our ITIL4 knowledge, we implement Jira Service Management with a focus on automations and integrations to enhance operation visibility and tracking, enabling data-driven decisions and continuous improvement of our customers’ services.
Challenge
Difficulty delivering better service experiences due to lack of collaboration between IT and development teams.
How we help
We use Jira Service Management to integrate IT, development and business teams in an intuitive way that other tools cannot, delivering better customer and employee services experiences.
Challenge
How we help
We help increase ITSM software licensing and management cost-efficiency, ensuring our customers don’t overspend on unused features and plugins.
Challenge
Lengthy implementation time of current service management tool or processes compromises fast time-to-value.
How we help
e-Core ITSM Accelerators speed up the adoption of Agile Service Management compared to traditional implementation models, allowing companies to provide better CX at the pace they need.
Challenges
Increase operation efficiency by integrating and automating organizational processes.
Develop processes and KPIS to show IT value and improved ROI.
Improve customer and employee experience in a context of hybrid work adoption and continuous digital transformation.
How we help
We help companies build a customer-focused service catalog with a highly skilled ITSM team by their side. Using our ITIL4 knowledge, we implement Jira Service Management with a focus on automations and integrations to enhance operation visibility and tracking, enabling data-driven decisions and continuous improvement of our customers’ services.
Why Jira Service Management?
JSM is the leader in Enterprise Service Management (ESM), according to The Total Economic Impact™ of Atlassian Jira Service Management report by Forrester Consulting. The study also highlights that enterprises deploying JSM realized a 277% return on investment (ROI) and 61% improvement in support agent productivity.
What are e-Core Accelerators?
It is a library of pre-built and customizable solutions that automate the configuration of main ITSM and ESM processes to enhance the fast adoption of Agile Service Management, allowing teams to provide better CX at the pace they need.
Discover how e-Core successfully delivered a comprehensive ITSM solution in only 40 days, involving incident, problem and change management flows and processes.
Why e-Core?
Atlassian Expertise
85+ Atlassian Certifications and Accreditations
350+ Atlassian Specialists
1.5k+ Atlassian Projects Delivered
Atlassian Platinum Solution Partner since 2005
Digital Proficiency
700+ Professionals (USA, Mexico & Brazil)
Customer Satisfaction
88
Customer NPS**
**Average for IT Services is 40 (source: customergauge.com)
Let's talk?
Our team is excited to help you provide better services to customers and employees!
