WEBINAR
Unlocking ITSM potential with generative AI
Step into the future of customer support and explore the revolutionary impact of Generative AI on ITSM.
In this webinar, our Services Delivery Director, Francisco Bastos, and Vando Gonçalves, our Solutions Architect, will delve into the transformative potential of generative AI in ITSM. Discover how it can elevate productivity, enhance efficiency and improve customer experience. Uncover how we leveraged AI through Orbit AI to create an ITSM solution that yielded an impressive 43% productivity increase. Learn how AI can offer precise insights into ticket responses, supercharge solution research, and streamline bug identification. Explore e-Core’s Orbit AI’s pivotal role in redefining tech support standards and how your organization can harness this transformative power.
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Francisco Elias Bastos
Director of Delivery at e-Core
Francisco Elias Bastos is Director of Delivery at e-Core since 2021, overseeing services in Application Development, Atlassian Consulting, Support, Cloud Services, and Digital Strategy. With over 20 years of experience in Project Management and IT Operations across diverse industries and global settings, including roles at multinationals like IBM, he leads our team in crafting innovative solutions using cutting-edge technologies such as AI. Francisco is passionate about people management, education, and technology. He holds an MBA in Business and Project Management from FIA-USP, with an extension in Business Strategy from the University of La Verne.
Vando Gonçalves
Solutions Architect
Vando Gonçalves is a Solutions Architect at e-Core. As a Senior Consultant, he boasts a proven track record across IT, retail, logistics, and services. Vando excels in Agile Implementations, ITSM, Customer Support, and Scaled Agile practices. With hands-on mastery of tools like Jira, Confluence, and Jira Align, Vando specializes in their implementation and administration. He holds a Bachelor’s in Systems Analysis and Development and a Project Management Post-Graduate degree from the renowned Polytechnic School of the University of São Paulo (Poli-USP).