Turn every ticket into a growth opportunity

We provide product support services tailored to fast-growing tech companies. Whether you need 24/7 coverage, L1-L3 AI-enhanced support, or seamless onboarding of support agents, we’re here to help you scale your product efficiently while maintaining your customer support standards.

Hire people who care

Quickly scale teams

BENEFITS

Deliver lasting value for your customers and product teams

Grow your product with customer insights

Our agents are skilled developers and technical experts. They turn customer queries into actionable input to improve your product and meet user needs.

Exceed your customer support goals

We become an extension of your team, aligning with your culture, answering queries with precision and improving key metrics like first response time, customer satisfaction (CSAT), and resolution rates.

Reduce costs and maximize team efficiency

Lower operational costs with our nearshore delivery model and AI-driven support. Free up your team to tackle complex challenges while maintaining top-tier customer service at every interaction.

Need more than just a ticketing system and extra agents?

SupportOps by e-Core is your solution for designing, implementing, running, and continuously improving an AI-powered support operation that serves both your customers and internal teams, without sacrificing quality as you scale

WHAT WE DO

Our capabilities in product support

24/7 customer service

Keep your operations running smoothly around the clock with nearshore product support agents.

L1 to L3 AI-enhanced support

We embed AI where it adds real value, from streamlining requests to powering effective self-service and optimizing workflows.

Knowledge base management

We help optimize your product support process, from creating customer-facing articles to delivering accurate AI-driven assistance.

Effortless onboarding

Make a one-time onboarding session with one of our experienced agents, and we’ll seamlessly replicate the training across your entire team.

Hire people who care

Quickly scale teams

WHY E-CORE?

Insightful product support, offered by people who understand your users

  • Agents skilled in development: Our support agents are also developers and technical users, ensuring faster onboarding and a deep understanding of your product.

  • We do it your way: We integrate into your company’s culture, tone of voice, and support processes, making it feel like you have an in-house support team.

  • We make your products better: We actively contribute to enhancing your product with detailed insights from support interactions and an eye on the product’s metrics of success.

  • Flexible engagement models: Whether you need staff augmentation or extended teams, we adapt to your specific needs.
  • Timezone alignment: Work smoothly with support teams that align with your timezone, ensuring real-time communication and collaboration.

  • Cost-effective without compromise: Our nearshore delivery model reduces costs while maintaining the highest quality standards.

DON'T JUST TAKE OUR WORD FOR IT

See what our clients have to say

 Trusted by leaders across industries

“e-Core's focus on understanding its customers plays a key role in maintaining a high standard of customer experience. Their ability to align with Ricksoft Inc.'s vision and source talent accordingly has been instrumental in achieving our CSAT goals. By providing skilled professionals who integrate seamlessly into our team, e-Core ensures operational efficiency and consistency in service quality. Their proactive approach to talent sourcing, adaptability to our evolving needs, and commitment to continuous improvement have directly contributed to our ability to deliver exceptional support.”

Sebastian Pedraza

Customer Support Lead at Ricksoft, Inc

“e-Core’s agents tackle complex issues with a level of proficiency that’s hard to find. They don’t just handle surface-level queries—they dive deep into technical problems, enhancing our knowledge base along the way. This has improved our customer support metrics like first response time and resolution rates, and it’s also been a game-changer for our internal teams. We now have a far more structured and reliable knowledge base that helps everyone—from L1 agents to senior engineers.”

Alessandro Cristiano

Customer Support Lead at Ricksoft, Inc

OUR PEOPLE

Extra support that works like an in-house team

At e-Core, people come first. We draw from a global talent network and prioritize fit to ensure low turnover and high satisfaction.

Multiple Great Place To Work® awards since 2008

Access to talent pools from top universities in LATAM, Europe, and the USA

Let's build your dream team

Take your product support to the next level with a partner that works like an extension of your team.

Tell us about your support needs →

Need hands-on development support to scale your product?