AIOps
AI for IT Operations

Your team isn't understaffed. It's stuck. We bring the team, the agents, and the command center to change that.

Get in touch

Tell us about your operation. We’ll show you exactly where the toil is coming from

A full-stack
AIOps solution

Three integrated layers. One coordinated managed model.

Extended IT Ops Teams Expertise layer

Human expertise and operational execution, powered by AI.

Specialized AI Agents Intelligence layer

Purpose-built intelligence for every phase of the incident lifecycle.

OpsHub Platform

Visibility layer

Unified visibility and traceability across your entire stack.

SOLUTION OVERVIEW


 CASE STUDY

Efficiency at the scale of 120 million orders.

A leading delivery platform growing faster than its operations could handle.

120M orders/month

70k transactions/minute

100k+ alerts/month

After AIOps:

~4 min per ticket 

10 seconds per ticket

Reactive firefighting culture

Proactive monitoring 24x7

Knowledge trapped in individuals

Governed runbooks

Responding to incidents

Engineering operational resilience

OPSHUB PLATFORM

Not a dashboard. A command center.

Operations View

Real-time KPIs, pending approvals, and AI-generated insights.

Triage & Correlation

AI-generated severity classification with reasoning and cross-ticket grouping.

Rules & Orchestration

Visual pipeline with conditional logic and stage-by-stage flow.

Runbooks & Approvals

AI-generated remediation plans with governance gates.

Agent Catalog

Full agent management with metrics, execution logs, and integration health.

Traceability

End-to-end audit trail for every alert and ticket. Every action recorded.

AI-Augmented ITOps Teams

Coverage now, not in six months.

We embed directly, absorb the workload, and set up the platform and agents without disrupting your existing operation.

Best for teams that need immediate relief.

AI-Powered SRE Squads

Maturity that compounds.

Our squad tunes alert quality, converts tribal knowledge into governed runbooks, and leads post-incident reviews. You keep ownership.

Best for teams moving from execution to resilience.

EXTENDED TEAMS

AI-powered experts at every stage

A team — powered by AI agents — that plugs into your operation and takes the load off.

Tecnologia
Finanças & Seguros

AI AGENTS

Purpose-built agents. Not generic chatbots.

Each agent built for a specific job. Every action carries a confidence score and a full reasoning trail — auditable, governed, tuned to your environment.

Agent

What it does

Key outcome

Anomaly Correlation Engine

Filters noise and false alarms to surface only critical patterns.

Less alert fatigue ↓

Automated Triage Assistant

Auto-organizes tickets and logs so engineers skip data entry.

Faster triage ↑

Answer Flow

Resolves repetitive L1 queries instantly from your existing knowledge base.

L1 deflection ↑

Root Cause Analysis Agent

Pinpoints the origin of issues across complex system dependencies.

MTTR reduction ↓

Developer Advisor

Suggests next steps based on historical incident and code context.

Engineering focus ↑

Monitoring Models Designer

Builds custom monitoring rules from your system's own behavior patterns.

Fewer blind spots ↓

Resource Optimization Manager

Recommends where to cut cloud costs without impacting performance.

Cloud costs ↓

Automated Investigator Agent

Scans health logs and playbooks to find the right remediation steps.

Runbook automation

Remediation Action Agent

Restarts services and logs every step into the ticket automatically.

MTTR reduction ↓

Playbook Summarizer

Delivers instant step-by-step guidance for any incident from your runbooks.

Faster resolution ↑

Responder Agent

Answers troubleshooting questions on Slack or Teams in real time.

Less context switching ↓

SECURITY

Secure by design. Built in at every layer.

Built to meet enterprise AI-specific risk requirements — embedded from the ground up, not added on top.

Data Sovereignty

No data leaves your perimeter. No cross-client model sharing.

Model Transparency

Every agent action is logged, auditable, and reversible. No black boxes.


Human-in-the-Loop

AI proposes. Humans approve on critical decisions. Always.

Compliance-Ready

Operates within your governance framework — not ours.

FAQ

Common questions

  • How do I reduce alert fatigue without changing my monitoring tools?

    You don’t need to change them. OpsHub connects to Datadog, SolarWinds, Splunk, PagerDuty, and whatever else is already in your stack. The Anomaly Correlation agent clusters related signals into unified incidents at the intelligence layer — not the tool layer. Same tools. Far less noise.


  • What’s actually different between AIOps and regular automation?

    Most automation breaks the moment something unexpected happens — and then someone has to clean it up. The difference is context. Agents gather evidence, reason through what’s happening, and act with a confidence score attached. Every action has a human approval gate for critical decisions and a full audit trail. That’s not a script. That’s governed intelligence.


  • How long does AIOps implementation realistically take?

    For the AI-Augmented team model — days, not months. We embed into your existing operation without a long configuration cycle. The SRE squad approach takes longer because it’s about improving the underlying operational model, not just absorbing workload. We scope it together upfront so there are no surprises.


  • How do I build a business case for AIOps and prove ROI to leadership?

    The metrics that land: MTTR reduction, alert-to-incident ratio, and recurring incident count over 90 days. Beyond those, there’s the hidden ROI — the value of what didn’t happen. Outages caught at 2 AM before they became incidents. Engineering hours freed from triage and returned to building. We set a baseline at kickoff and track it together.


  • Will AI replace my IT team?

    No. The goal is to get your senior engineers off the help desk and back to the work they were actually hired for — architecture, runbook governance, reliability design. AI handles volume and repetition. Humans hold judgment, context, and the decisions that matter. We’ve never reduced a client’s headcount. We’ve changed what that headcount does.

  • What about data security and compliance for enterprise environments?

    Nothing leaves your perimeter. No cross-client model sharing. Every agent action is logged, auditable, and reversible. Remediation policies are defined and approved by your team — we don’t set the thresholds, you do. Designed to operate inside your governance framework, not around it.

GET IN TOUCH

Your engineers weren’t hired to fight fires at 2 AM

Tell us about your operation. We’ll show you exactly where the toil is coming from — and what it would take to get your team’s time back.

Key results (from real client)

73%

fewer alerts to process, same monitoring stack

70%

reduction in mean time to resolve

10s

average ticket processing, down from 4 minutes