Agentic AI for efficiency.
Human experts for the vision.
The best of Agentic AI and human expertise coming together to engineer incidents out of existence while protecting your highest-value relationships.
When the business never stops, IT operations can’t either.
The modern digital business is relentless. But the traditional solution—hiring more Tier 1 engineers or simply implementing chatbots—is broken. It’s expensive, unscalable, and burns out your best talent.
AI Ops by e-Core unifies
observability,
technical support,
incident management, and
remediation
into a single, AI-powered operating model.
The outcomes
Reduced Mean Time to Resolution (MTTR) and Mean Time to Detection (MTTD)
Improved system reliability and availability
Scale support operations without proportional cost increases
Reduce operational risk from alert fatigue and on-call burnout
Increase consistency and predictability across teams
Fast AI. Human judgment. Real relationships.
We use agentic AI to process the massive volume of telemetry data that no human team could parse manually, highlighting the risks that actually threaten your SLAs. Meanwhile, experienced professionals – both from your team and e-Core’s team – remain fully responsible for final decisions.
Silence the noise
Most alerts are just noise. Our agents filter out the false positives so your team only gets pinged when something is actually wrong. It’s the difference between chasing ghosts and fixing problems.
Protect the revenue
Support tickets are revenue signals. Our agents cross-reference sentiment with CRM data to flag high-value churn risks instantly, prioritizing revenue protection over standard queues.
Stop the repetition
If a question has been asked ten times, a human shouldn't have to answer it the eleventh time. Our agents draft the tickets, categorize the issues, and even guide users to the fix before your team even opens the queue.
Find the root cause
Instead of just patching the server and moving on, our agents trace the issue back to its source. The approach shifts from "fixing it fast" to "making sure it never happens again."
Intelligently connected
Here’s what AI Ops agents can do for your team:
Tecnologia
Finanças & Seguros
Meet your AI agents
We don't believe in magic boxes. We believe in tools that add value to existing processes.
Here are the agents that run in the background to clear the path for your experts.
Anomaly Correlation Engine
Filters noise and false alarms to highlight only critical patterns.
Automated Triage Assistant
Auto-organizes tickets and logs so engineers can skip data entry.
Answer Flow
Instantly resolves repetitive L1 queries using your existing knowledge base.
Root Cause Analysis Agent
Identifies the origin of trouble across complex system dependencies.
Developer Advisor
Suggests next steps and context based on historical data.
Monitoring Models Designer
Creates custom monitoring rules based on your system’s unique behavior.
Resource Optimization Manager
Provides data-driven advice to cut cloud costs and maintain performance.
Automated Investigator Agent
Scans health logs and playbooks to find specific remediation steps.
Remediation Action Agent
Auto-restarts services and logs every diagnostic step into the ticket.
Playbook Summarizer
Delivers instant, step-by-step instructions for specific incidents.
Responder Agent
Auto-responds to troubleshooting questions on communication platforms such as Slack or Teams.
Efficiency at the scale of 120 million orders.
When you operate at massive volume, efficiency is the only way to scale without breaking. We partnered with a major Latin American delivery platform that processes over 120 million orders a month. They were drowning in alerts. By implementing AIOps, we didn't just close tickets faster—we stopped the fire drills.
✔ Response times dropped by 90%.
✔ Time to resolve issues fell by 70%.
✔ Fewer false positives and less operational noise.
✔
More stable and predictable operations.
But the real win? Their senior developers stopped doing support work and went back to shipping code.
How we work with you
We adapt AI Ops to your specific needs and maturity. Choose the level of control that suits your team.
Co-Managed
We operate incidents alongside your internal teams using shared processes and AI-assisted workflows. This is perfect if you need immediate relief but want to retain full ownership of the operation.
Fully Managed
We take the pager. We handle observability and incident response end-to-end, allowing your leadership to stop worrying about the night shift and focus on strategy.
Optimization & Enablement
You keep your team; we cut the noise. We implement the AIOps layer and refine your workflows so your existing staff can stop firefighting and start innovating.
Why e-Core
✔ Built on 26 years of reliability. For over two decades, e-Core has supported business-critical operations for industries where uptime is everything—from SaaS to online delivery. We apply our AI agents to the same incident work we’ve been doing for years, giving you innovation without the risk.
✔
We fit your stack, not the other way around.
You shouldn't have to rip and replace your tools to get better results. Our partnerships with AWS, Atlassian, and Google Cloud ensure our agents work inside the ecosystem you already trust.
✔
No bloat. Just experts. We skip the heavy consulting layers and markup. You work directly with experienced engineers who understand your operational reality and focus on one thing: delivering outcomes.
Don’t just take our word for it
“What we thought would be an impossible task became possible once e-Core got involved, thanks to their communication, flexibility, and knowledge.”
John Fernandes
Director, PC Support Services, Seton Hall University
“We had excellent communication with e-Core. Their approach was straightforward, and their team is knowledgeable, patient, and proactive.”
Natasha Baker
Manager, Service Management & Education at MG+M
Is this solution going to automate my team out of a job?
We view AI as scaffolding. It surrounds and supports your team, allowing them to build higher and faster than they could alone, but it doesn’t replace the architects or the builders. It automates the repetitive tasks, not the people themselves. We use tools like the Automated Triage Assistant to handle the "toil"—the tagging, sorting, and basic data entry. This clears the queue, so your team can focus on complex problem-solving and actually talking to your users.
How do we know your agents won't break something or make up answers?
We always keep a "human in the loop”. For example, our Root Cause Analysis Agent will trace dependencies and suggest a fix, but a human engineer validates that before anything changes in production. The AI drafts the roadmap; your experts drive the car.
We are already drowning in alerts. Will this just add more noise?
The opposite. The goal is silence. Our Anomaly Correlation Engine filters out the false positives and the background chatter. Your phone should only buzz when there is a real anomaly that requires human attention, not just because a CPU spiked for three seconds.
Do I need to hire data scientists to run this?
No. You shouldn't have to buy a Ferrari if you don't have a pit crew. We provide the models and the management. Whether it’s the Monitoring Models Designer helping you set up rules or our team managing the whole platform, the goal is to reduce your administrative load, not add to it.
What happens if the AI gets it wrong?
That is why we don't let the AI act alone on critical systems. We use AI to accelerate the investigation (gathering logs, correlating timelines, and suggesting solutions), but the final judgment call always belongs to an experienced engineer.
How do we handle compliance and data sensitivity?
Your data, your governance. We don't build black boxes. Our solution is built on the solid ITSM best practices you already trust to ensure compliance (SOC2/GDPR compliant). By keeping your specific governance rules in place, we drastically reduce the risk of AI bias or hallucination. You define the risk appetite; we just provide the engine.