Atlassian
Managed Services

Proactively nurture and advance your Atlassian environment with experts.

Text labels: 4 minutes, SPECIF, MEASUREMENT, 3pm, 4 minutes, CLOUD DURATION, 3pm

Maximum performance for your Atlassian environment

A single solution to support your business digital evolution.

Diagram: Adassian Managed Services, with categories of Support, Management, Maintenance, Consulting, and Enablement.

Build your plan with predictable pricing

according to your business needs

Base Plan

Support, maintenance, and management to consistently ensure optimal levels of quality and availability for your Atlassian environment.

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Unlimited Support

  • Users Q&A
  • Incident Management
  • Problem Management
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Management

  • Product Administration
  • System Administration
  • License management
    and cost optimization
  • Evaluations and Reports
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Unlimited Maintenance

  • Functional Health Check
  • Infrastructure Health Check
  • Maintenance on Atlassian products
  • Maintenance on Marketplace apps
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Consulting

  • Customized Workshops
  • Atlassian Specialized Consulting (8h)

Add-ons

Additional items to enhance your Atlassian environment in alignment with the growth and digital evolution of your business.

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Consulting

  • Atlassian Specialized Consultin
  • Business Strategist (Agile, ITSM & ESM)
  • Atlassian Squad
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Support

  • End-User Support (L1)
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Management

  • Support tools integration
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Enablement

  • Atlassian tools training
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Accelerate digital solutions' time-to-market

With our team absorbing your support demands, your team can focus on launching and building new projects while we sustain the existing ones. By quickly addressing user queries, e-Core speeds up resolution time to eliminate blockers delaying your releases.

Increase operations' cost-effectiveness

With our optimization analysis we ensure the best toolset to reduce licensing costs. Beyond licensing management, our Nearshore Delivery Model leads to cost savings from 40 to 55% with a single monthly fee unifying several services: support, maintenance, management, consulting and enablement.

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Break silos, Boost team Productivity

By integrating teams, processes and workflows, we reduce manual tasks and enhance information flow amid different stakeholders to accelerate delivery times significantly. With management and maintenance services, we mitigate environment disruptions and down-time. Plus, our training enables every team member to take the most out of the toolset automation and integrations, enhancing visibility and productivity.

Increase operations' cost-effectiveness

Streamlined and optimized digital business processes within Atlassian tools lead to higher organizational maturity due to: 


→ Effective and integrated project and process management

→ Tools alignment with business objectives

→ Operational process optimization through the enterprise with Agile, ITSM, and ESM

→ Data-driven operations with reliable data and real-time visibility

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Keep your teams focused on creating value for your clients



We ensure optimization across all tools

Let's create the best solution for your business

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Why e-Core?

We match Atlassian expertise and service excellence with cost efficiency

Lean on our

Nearshore Delivery Center

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Cost savings

from 40 to 55%

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Offices in NY, delivery centers in Brazil and Mexico

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Real-time collaboration

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USA time-zone fit

We are a consulting and technology services partner that combines global experience with leading technologies to help customers drive business growth and transformation.

Text labels: 4 minutes, SPECIF, MEASUREMENT, 3pm, 4 minutes, CLOUD DURATION, 3pm
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+17


yrs as an Atlassian partner

+1500


Atlassian projects

+350


Atlassian experts

+25


yrs in the IT market

+30


Industries served

Learn more about our service

Clarify the most frequently asked questions when looking for an Atlassian partner to support your business evolution.

  • Is there a basic plan for Atlassian Managed Services?

    Yes! All customers who engage in Atlassian Managed Services acquire all items from the base plan, which includes support, maintenance, and management with the aim of sustaining the current Atlassian environment. To have consulting to enhance the tools, choose the add-ons that meet your business needs.

  • How do I choose the best add-ons for my scenario?

    Our specialized consultants are available to guide you on the ideal add-ons for your specific needs to enhance your Atlassian environment.

  • Can I add or remove add-ons after customizing my plan?

    Yes! Just let us know, and we will update your plan. The subscription cost is subject to change depending on the add-ons you choose to add or remove.