Free your teams to pursue innovation, not administration

Take IT maintenance off your plate with our ITOps solutions. Combining Atlassian and AWS expertise with consulting, managed support, and AI-driven automation, we optimize your systems, reduce ticket overload, and enhance customer support, freeing your teams to focus on strategic priorities.

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WHAT'S YOUR GOAL?

Reduce the burden of IT maintenance

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Enhance system performance and reliability

With proactive monitoring and automated processes, ensure your systems run at peak performance, minimizing downtime and improving overall reliability.

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Resolve tickets faster with AI

Leverage AI-powered support agents and intuitive self-help tools to reduce technical debt and improve response times, creating smoother operations and a better customer experience.

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Achieve cost-savings with optimized ITSM

Simplify IT workflows for greater efficiency and visibility with Jira Service Management, built on the ITIL framework. Plus, save money with strategic license management and automations.

WHAT WE DO

Our ITOps solutions

Product support services

Great support goes beyond fixing issues—it helps your product grow. Our team works as an extension of yours, handling everything from AI-powered L1 support to complex L3 troubleshooting while gathering insights to improve your product. We adopt your processes, culture, and customer support standards, providing 24/7 coverage that improves CSAT, first response time, and resolution rates—all while keeping costs under control.

OUR METHODOLOGY

Planting the “SEED” for long-term success

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Our unique SEED methodology connects the dots from ideas to impact, transforming challenges into opportunities for innovation and growth

SUCCESS STORIES

 Why partner with e-Core?

 Trusted by leaders across industries.

“Because we no longer need to support these legacy systems, the new cloud infrastructure allows our teams to get down to the business of what we do best.”

Jordan Saletan

Senior Director in the Technology Management Division at Priceline

“We had excellent communication with e-Core. Their approach was straightforward, and their team was very helpful in understanding our needs. We received excellent project management from e-Core’s side. Their team is knowledgeable, patient, and proactive. It was a huge undertaking, and I’m very happy with the results.”

Natasha Baker

Manager, Service Management & Education at MG+M The Law Firm

“The day we switched to Jira and I heard the team say, ‘We’re live! Everything’s working!’ I went home and told my wife that tons of pressure on my shoulders was gone. I attribute that to e-Core. They stuck with us, helped us, and got us moving to where we needed to be.”

John Fernandes

Director, PC Support Services at Seton Hall University
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WHO WE ARE

Expertise you can count on

+ 120

Certifications in AWS Cloud

+ 350

Certified Atlassian professionals

+ 30

Industries served

+ 26

Years in the market

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Fernando Herculin

IT and Infrastructure Coordinator at Seguros Unimed

Case studies

Together, we make it happen

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Seton Hall University: reduction in costs and ticket volume

Seton Hall University overcame inefficiencies and escalating costs in IT service management by partnering with e-Core to implement a modern ITSM solution, resulting in streamlined processes, enhanced productivity, and significant cost reductions.

The results


  • 70% reduction in software licensing fees
  • 18% decrease in ticket volume within the first three months
  • Relocation of five IT personnel to critical roleses

Tempo Software: 30% increase in product performance

Tempo Software addressed inefficiencies caused by managing Server, Data Center, and Cloud products simultaneously by adopting a split-teams approach and partnering with e-Core, resulting in improved focus, streamlined processes, and innovative solutions.

The results


  • 30% increase in product performance
  • 10% decrease in time spent on routine development tasks
  • Implementation of a two-week onboarding process for new hires
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See how our Strategic Portfolio Management solution streamlined approvals for a financial services leader, cutting project times by 25% across 450 initiatives.

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OUR PARTNERSHIPS

Joining forces to drive results

We work closely with industry-leading platforms to bring you the most effective solutions to meet your goals.

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Atlassian Platinum Solution Partner

18+ years of experience helping teams work smarter and faster

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AWS Consulting Partner

with a level of expertise that few can match

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Google Cloud Partner

With expertise in application development

Want your teams focused on what matters?

Let’s connect and discuss how we can support your goals.