Service Management

High performance to fast time to value

We transform businesses like

Lead your business to the next level with Strategic Service Management

Transform your organization’s service management by seamlessly integrating ITSM, ESM, DevOps, and SPM with an Atlassian Platinum Solution Partner. Be ready to accelerate your service management throughout your organization based on ITIL  and Atlassian best practices, backed by over 15 years of proven expertise.

Lean on our expertise

Scale modern service management across IT and all other teams in your enterprise

Optimize service management effortlessly with scalable, easy-to-implement solutions that reduce costs and complexity for every department.

Powered by Jira Service Management

Jira Service Management powers our ITSM solution connecting teams across the organization. The Atlassian tool was built according to ITIL practices and named
a leader in The Forrester Wave Enterprise Service Management.


Beyond Atlassian tools, Jira Service Management is an open-first platform, enabling integrations with AWS, ScriptRunner, Tempo, Slack, and other platforms that you use in day-to-day work.

With e-Core ITSM Fast Adoption and Jira Service Management, you:

Track, respond, and resolve incidents and problems quickly

Increase productivity
with workflows connecting all teams

Strengthen a data-driven culture by understanding the blockers impacting your time to value.

Optimize your asset management by tracking IT assets across your network

Elevate your business performance and deliver more value with e-Core

More visibility to drive efficiency

Experience more visibility of your IT operations, enabling faster
issue resolution and ensuring continuous customer satisfaction.
Our unified approach understands your current state of ITSM processes to eliminate bottlenecks and provide a streamlined operation that translates into faster time-to-value. Keep your customers engaged with smarter services, creating a positive
and lasting impact on your business.

*Consult terms and conditions 

Break Silos, Boost Productivity

Get together DevOps, Strategic Portfolio Management, and ITSM in one platform. Trusted by agile teams globally, our solution is designed to increase your productivity with automated workflows and real-time status updates. Keep your teams focused and efficient reducing downtime, accelerating issues resolution and seamlessly aligning projects with operations.

Go Enterprise and Streamline Service Delivery

Ensure a seamless service experience throughout your organization, boosting customer satisfaction and service quality. Streamline processes, automate, and break silos for efficiency while maintaining governance. Powered by Jira Service Management, expect enhanced reporting, scalable service management, and a customer-centric experience that evolves with your organization’s growth.

*Consult terms and conditions 

AI-Driven Self-Help Solutions

Leverage the power of AI to empower users with intuitive self-help options, reducing wait times and enhancing overall satisfaction. By integrating Large Language Models (LLM) and Machine Learning with ITSM, you increase agility with AI agents for quick issue resolution. Enjoy fewer tickets and keep your teams working on your business goals while AI helps you deliver a better customer experience with instant answers.

Optimize your IT Asset Management

Streamline IT asset management across your organization for greater efficiency and control. Consolidate data, automate processes, and eliminate inefficiencies, all while ensuring compliance and data integrity. Powered by Jira Service Management, Assets Data Manager delivers enhanced visibility, real-time reporting, and scalable solutions that grow with your business. Expect seamless integration, improved decision-making, and a tailored approach to managing your assets effectively.

*Consult terms and conditions 

We are specialists in Data and AI ready to improve your service management with cutting edge technologies


Expertise in creating customized Generative AI solution, from ideation to execution

Expertise in Big Data,

Data Lakes, and utilizing

data for ML/AI projects

AWS Data-Driven

Everything specialist


Enhance your service management quickly with e-Core ITSM Fast Adoption

We understand the current state of your ITSM process to evolve your service management constantly. 

Our team is ready to build a clear and prioritized backlog to implement an agile ITSM. Based on ITIL and Atlassian best practices, we use accelerators, a library of pre-built and customizable solutions that automate the configuration of main ITSM and ESM processes. We set measurable objectives for your service management according to your business needs.

See how our customers are achieving better results with our ITSM Solutions

70% in cost reduction

The ITSM Solution Powered by e-Core helped Seton Hall enhance productivity in service management while simultaneously reducing annual software licensing costs by 70% and reduced ticket volume by 18%.

Once we brought e-Core into the picture, the projects just went at lightning speed.

John Fernandes

Director, PC Support Services, Seton Hall University

Better customer experience

CVC Corp, the largest travel group in Latin America, started the ITSM project to unify IT service channels with e-Core. Powered by Atlassian tools, the company improved IT operations by unifying processes in a single platform, achieving better visibility and better customer experience

“Now we are able to meet demands, […] which will also help our entire business chain. With structured processes, we have traceability of  end user’s problems.”

Kleber Nagamine

IT Governance Manager at CVC

Saving lives with 15-minutes SLAs

Seguros Unimed, one of Brazil’s largest insurance companies, counted on e-Core to optimize its service management. Modern process management, ITIL, and Jira Service Management best practices to optimize processes and guarantee better customer satisfaction.

“Before, we had many more crises. Today, with the implementation of the ITSM tool  and with the help of e-Core’s work , we use indicators to evaluate the success of meeting Seguros Unimed’s objectives . As a result, we have had a significant gain in optimization of processes across the company.

Fernando Herculin

IT and Infrastructure Coordinator at Seguros Unimed

Unlocking ITSM potential with Generative AI

Discover how Generative AI on ITSM can elevate productivity, enhance efficiency and improve customer experience.

Why e-Core ITSM Fast Adoption

We are a consulting and technology services partner that combines global experience with leading technologies to help customers drive business growth and transformation.

Atlassian Partner since 2005

+350

Atlassian Specialists

+1.5

Atlassian Projects delivered

+85

Atlassian Certifications

Great Partnerships

Nearshore delivery center

Cost savings

from 40 to 55%

USA time-zone fit for real-time collaboration

Offices in NY,

delivery centers in

Brazil and Mexico

Similar work culture & practice

Certifications & Recognitions

We’re knowledgeable in several technologies and methodologies that enable impactful deliveries.

Contact e-Core to unlock the potential of your service management →

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