TELECOM INDUSTRY
Modernize your telecom operations at scale in the industry.
Telecom is entering a new phase, driven by AI and increased operational complexity.
Get in touch
Tell us about your operation. We’ll show you exactly where the toil is coming from
How we helped Vivo bring agility at scale to 10,000 employees.
With 5G and agency AI advancing, telecoms in Latin America need to operate with more integration, agility, and control.
OUR SERVICES
We deliver cloud solutions
From insight to autonomy
Without losing control or starting from scratch.
Data Analytics & Agentic AI
Operational Agility and ITSM
Legacy Modernization and Cloud
Resilience and Security
Data Analytics & Agentic AI
We support problem-solving with decentralized data, limited use of AI, and reactive decision-making.
Operational Agility and ITSM
We support telecom IT in managing network complexity, reducing service interruptions (downtime), and accelerating the response to high-severity incidents (sev 1), ensuring stability and quality of service (SRE).
Legacy Modernization and Cloud
We drive the modernization of legacy IT infrastructure and systems in the telecom sector, leading a secure and efficient migration to the AWS Cloud. This ensures the elimination of vendor lock-in, cost optimization (TCO), and rapid deployment of new services (BSS/OSS).
Resilience and Security
We ensure the protection of digital assets and critical IT infrastructure for telecom companies in Latin America, increasing resilience against cyberattacks and guaranteeing regional regulatory compliance. This ensures operational continuity and customer confidence in an increasingly threatened environment.
Tecnologia
Finanças & Seguros
OUR SOLUTIONS
Telecom Modernization
From Legacy Infrastructure to Digital Agility
Operational Challenge
Performance Leap
Impact on Business
Slowdown in New Plans
Modernization for Microservices and CI/CD
Time-to-Market:
Launch offers in days, not months.
↑
Silos between NOC and IT
Unified Workflows (Jira Service Management)
Availability:
Drastic reduction in MTTR (response time).
↓
Unstable Integrations
API Lifecycle Governance and Automation
Ecosystem:
Fluid connection with partners and channels.
↑
Risks in 5G Expansion
Native Security in the Code and Zero Trust
Resilience:
Complete protection of the attack surface.
↑
Inflexible Infrastructure Costs
Strategic Migration and FinOps Practices
Efficiency:
Pay only for what the network consumes.
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Vivo — unified agile delivery on Jira
Unified AI matching engine
Modern service management on Jira
Governed multi-account AWS
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02
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Telecom
Agile Delivery at Scale with Governance
Vivo, Brazil's leading telecom operator, needed to scale and accelerate its agile delivery without sacrificing governance and compliance (SOx, Anatel). As strategic consultancy and technical support, e-Core consolidated portfolios, projects, and documentation into Jira Software and Confluence, automating processes that were previously scattered across spreadsheets and email. The result: around 4,000 users across 8 directorates, project flows cut from 4 to 1, automated templates grown from 4 to 10, and real-time end-to-end visibility.
Atlassian
Agile
Data
Education
Streamlined Service Management for Higher Education
Seton Hall University ran IT and business services on a decade-old, costly software suite that frustrated students and staff. We rebuilt service management on Jira Service Management — adding self-service, a knowledge base, and asset tracking — and migrated the ticketing system two months ahead of deadline. The result: 70% lower licensing costs, 18% fewer tickets, and five IT agents freed for higher-value work.
ITSM
Atlassian
Service Management
Logistics
A Safer Path to Cloud Transformation
Wilson Sons, Brazil's largest integrated port and maritime logistics operator, needed a secure, compliant cloud foundation for its digital transformation. We migrated its VMware infrastructure to VMware Cloud on AWS, built governed multi-account landing zones with least-privilege access, and added a full CI/CD pipeline. The result: centralized, auditable governance and a secure platform that keeps accelerating modernization.
AWS
Cloud
DevOps
Scrapy
WHY E-CORE
Proven expertise in AI that works in the real world
AWS Generative AI Services Competency
One of the few AWS
Partners worldwide
with this specialization
AI built on decades
of cross-industry expertise
+26 years in the market · +650 experts · +300 active customers · +30 industries served.
Real partnership,
no overhead
You work directly with experienced engineers and specialists. No heavy layers or markups common in traditional firms.
End-to-end SEED framework
Strategy, Execution, Empowerment, and Durability — our methodology aligns AI design with your business goals from day one.
FAQ
Common questions about Enterprise Agentic AI
1. How to modernize without interrupting revenue?
We utilize coexistence strategies (APIs and Microservices), modernizing legacy systems in a modular and progressive way, ensuring complete revenue continuity.
2. Does e-Core support high-scale (Tier 1) operations?
Yes. We have a track record working with carriers with over 4,000 users and thousands of systems, unifying technical governance with the Atlassian Platinum and AWS quality standards.
3. How to integrate the NOC (Network) with the Service Desk (IT)?
We implemented unified workflows in Jira Service Management. This eliminates communication silos and dramatically reduces MTTR (mean time to recovery) for critical incidents.
4. How to ensure security in the opening of APIs and 5G?
We apply Zero Trust architecture and native DevSecOps to the code, protecting the expanded attack surface and ensuring compliance with 2026 standards.
5. Do you provide assistance with AI compliance for "High Risk" companies?
Yes. We structured the data governance and traceability required by the new regulations to ensure transparency and human oversight of network algorithms.
GET IN TOUCH
Is your network infrastructure ready for the AI and 5G era?
Anticipate disruptions and ensure compliance with new federal regulations. Discover how e-Core optimizes your technical governance, combining data intelligence and automation to scale your operation without risk.