How to prevent IT Incidents with agentic AI | ITOps Webinar

March 18, 2026

Shift from reactive support to proactive agentic AI operations


Efficiency in IT is often measured by how fast we can fix what breaks. But in a high-scale digital environment, "fixing things faster" is only half the battle.


Join e-Core’s experts for a deep dive into how agentic AI is transforming intelligent IT operations (ITOps).



We’ll move beyond simple chatbots to discuss how to build a methodology where AI agents don’t just assist—they proactively observe, detect, and help remediate issues in real-time.

DATE

April 22nd, Wednesday

TIME

2 PM EST 

DATE

April 8th, Wednesday

TIME

2 PM EST 

What you will learn

Key takeaways to transform your IT operations strategy



AI agents as IT assets


How to treat AI agents as strategic IT assets with proper governance, avoiding the pitfalls of unmonitored "shadow AI" experiments.

Engineering vs. firefighting


How intelligent IT operations can shift your talent allocation from a heavy support burden to a development-focused model.

Diagnostic reasoning and automated action


How agentic AI can expedite root cause analysis and execute secure remediation steps within your specific infrastructure.

Eliminating data silos


How to connect observability, monitoring, and telemetry data so your AI can catch anomalies before a ticket is ever raised.

Proactive revenue protection


How to use AI-driven sentiment analysis and account prioritization to prevent churn.

Ready to level up?


Join the top IT leaders shaping the future

What you will learn

Key takeaways to transform your IT operations strategy



AI agents as IT assets


How to treat AI agents as strategic IT assets with proper governance, avoiding the pitfalls of unmonitored "shadow AI" experiments.

Engineering vs. firefighting


Strategies to shift your talent allocation from a heavy support burden to a development-focused model, using AI as a retention tool for your best engineers.

Diagnostic reasoning and automated action


How agentic AI can expedite root cause analysis and execute secure remediation steps within your specific infrastructure and processes.

Eliminating data silos


Practical ways to connect observability, monitoring, and telemetry data so your AI can parse signals and catch anomalies before a ticket is ever raised.

Proactive revenue protection


Using AI-driven sentiment analysis and account prioritization to trigger "white-glove" escalations for high-priority accounts, preventing churn before it starts.

Ready to level up?


Join the top IT leaders shaping the future

Real-world results: scalability in action



Discover how one of the world's largest on-demand delivery platforms, managing over 120 million orders per month, transformed their command center. By moving to a proactive, AI-driven model, they protected revenue and customer trust during peak demand periods.



âž” Drastically fewer false positives


âž” Engineers focused on strategic features, not 2:00 AM pages


70%

Reduction in MTTR


57%

Reduction in MTTD



90%+

Faster Response Time


120M+

Orders Supported





Meet the experts

Learn from industry leaders in Cloud strategy and IT service management.

Martin Druda

Cloud and AI strategy

With over 25 years of technology leadership, Martin specializes in bridging the gap between complex technical architecture and executive business strategy. He has led large-scale digital transformations and high-availability projects for global icons in the entertainment and logistics sectors. At e-Core, Martin helps organizations move beyond foundational cloud environments into high-impact agentic AI solutions that drive long-term business resilience.

Flávia Batista

Regional Delivery Manager

Flávia is an IT service management specialist with over 15 years of experience in service delivery. A certified service availability manager, she has spent over a decade leading technical specialist teams for global technology providers. Flávia excels at aligning operational processes with business value, ensuring that AI implementations follow rigorous governance standards to reduce burnout and improve service quality.




Meet the experts

Learn from industry leaders in Cloud strategy and IT service management.

Martin Druda

Cloud and AI strategy

With over 25 years of technology leadership, Martin specializes in bridging the gap between complex technical architecture and executive business strategy. He has led large-scale digital transformations and high-availability projects for global icons in the entertainment and logistics sectors. At e-Core, Martin helps organizations move beyond foundational cloud environments into high-impact agentic AI solutions that drive long-term business resilience.

Flávia Batista

Regional Delivery Manager

Flávia is an IT service management specialist with over 15 years of experience in service delivery. A certified service availability manager, she has spent over a decade leading technical specialist teams for global technology providers. Flávia excels at aligning operational processes with business value, ensuring that AI implementations follow rigorous governance standards to reduce burnout and improve service quality.



Reserve

your seat

The best service experience is the one your customer never has to call about. Join us to find out how to achieve it.

DATE

April 22nd, Wednesday

TIME

2 PM EST 

Reserve

your seat

The best service experience is the one your customer never has to call about. Join us to find out how to achieve it.

DATE

April 8th, Wednesday

TIME

2 PM EST 

Logo for e-core with an abstract figure and up arrow design, and "e-core" text. Blue and white colors.

e-Core

We combine global expertise with emerging technologies to help companies like yours create innovative digital products, modernize technology platforms, and improve efficiency in digital operations.

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