A global leader in the banking market faced increasing competition from both traditional and digital banks. To maintain its prominent position and prepare for the future, the bank prioritized becoming the primary bank for its customers. As part of its strategy to expand services and business, the bank aimed to lead globally in the payments sector.
The Challenge
The bank introduced a global payment and card issuance platform, starting its operation in the Brazilian branch. The platform is managed by a subsidiary of the company, with plans to extend the service to other companies by 2026. To support this expansion, the governance team focused on optimizing processes to increase productivity and ensure smooth compliance with PCI-DSS renewal requirements.
The solution
e-Core played a crucial role in this endeavor by reconfiguring the company’s internal processes. The project aimed to create a robust, flexible, and scalable governance model to integrate existing practices, methods, standards, tools, and corporate compliance oriented towards results and organizational needs. This model was later reflected in the Atlassian stack, promoting continuous improvement.
Results
The efforts projected an operational efficiency gain of 5%. As a result, the renewal process became faster and more streamlined, making the entire governance area more agile, productive, and aligned with the company’s strategic objectives, thereby ensuring the necessary trust to secure customer preference.
