We’re back with the first episode of e-Core’s Fireside Chat for 2025. This year, new and emerging technologies will be at the core of our discussions on how to continue creating value for our clients’ businesses. However, leveraging these technologies often requires a higher level of people satisfaction, and building trusted advisor relationships is essential to making that possible.
In this episode, our host, Dan Teixeira, NA Managing Director at e-Core, welcomes Noelle Mykolenko, CEO of
Trusted Advisor Associates, for a deep dive into how to build strong, trust-based relationships that foster influence, leadership, and professional growth.
Through real-world examples and practical advice on how to establish trust with clients, Noelle outlines the key milestones in shifting the mindset from being just a subject matter expert to becoming someone clients see as a safe haven—someone who genuinely has their best interests at heart.
Join us as we explore why trust isn’t just a soft skill—it’s the defining attribute that sets you apart.
Key moments:
00:35 Introductions
03:50 What is a trusted advisor?
04:48 Having difficult conversations
07:40 The four levels of relationship
11:33 From customer service to people service
14:41 How intimacy drives trust
17:00 The trust equation
19:24 The importance on being reliable
22:37 Why teams should be predictable, not fast
24:30 How to go from subject matter expert to trusted advisor
