Retail leader prevents disputes with optimized contract management

e-Core • June 27, 2024

A global retailer faced significant challenges with their contract generation system, responsible for creating and storing transaction agreements detailing refund policies, cancellation rules, and other terms.


The Challenge

The existing system had a high failure rate of 15-20%, resulting in numerous contracts not being generated or stored correctly. These issues caused challenges when customers disputed terms, as the retailer often lacked the necessary documentation to reference, leading to automatic refunds and financial losses.


The Solution

To address these problems, e-Core developed a new, reliable service from the ground up. This solution was designed to store all contract information, generate documents, and regenerate them in case of failure. The solution integrated seamlessly with the retailer’s existing infrastructure, ensuring all new and previous contracts were accessible and secure.

e-Core developed a new, reliable service from the ground up. This solution was designed to store all contract information, generate documents, and regenerate them in case of failure. The solution integrated seamlessly with the retailer’s existing infrastructure, ensuring all new and previous contracts were accessible and secure. The data was stored in a database, and PDF files were generated on demand, significantly reducing the failure rate and enhancing the retailer’s ability to manage and reference contracts effectively.



Results

  • Significantly reduced contract generation failure rate
  • Enhanced ability to manage and reference contracts
  • Improved data integrity and security
  • Ensured compliance with storage requirements
  • Increased customer trust by providing reliable contract documentation


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