A practical guide to ITIL 4 in an age of agile

e-Core • September 30, 2022

ITIL 4 is here – and it’s more agile than ever!

To keep up with the speed of business, IT teams are transforming the way they work. Gone are the days of inflexible processes and heavy workflows. IT teams are shifting towards a more collaborative, iterative, and customer-centric approach, in order to break down silos, adapt quickly, and deliver seamless experiences. In short, ITSM is becoming more agile.


In this guide, Atlassian and AXELOS have partnered to help jumpstart your agile journey.


You’ll learn eight practices typically used by high-velocity IT teams, and tips from the Atlassian Team Playbook to bring more agility and collaboration into ITSM:


  • Continual improvement with retrospectives
  • Agile project management to speed up project delivery
  • Knowledge management to empower team culture
  • Customer-centric service desk and request management
  • Adaptive incident management
  • Streamlined change control through automation and collaboration
  • Continuous delivery for deployment management
  • Integrated software development and operations teams


Fill out the form and access the guide

e-Core

We combine global expertise with emerging technologies to help companies like yours create innovative digital products, modernize technology platforms, and improve efficiency in digital operations.

You may also be interested in:

AI and governance: Rethink IT control and accountability

Por Vando Gonçalves • 19 de fevereiro de 2026
AI and governance must evolve as agentic AI makes autonomous decisions. Learn how organizations can balance control, observability, and scale in IT.
IT governance and data protection with Jira Service Management

IT governance and data protection at scale with Jira Service Management

Por Flavia Batista • 11 de fevereiro de 2026
Learn how IT governance and data protection can scale together using Jira Service Management, based on a real case focused on automation, and operational efficiency.
How Agentic AI transforms the SDLC

How Agentic AI transforms the SDLC: From smart tools to coordinated systems of agents

Por Felipe Cauê Fraga Carneiro • 2 de fevereiro de 2026
A concise look at how agentic AI evolves the SDLC from isolated tools to coordinated systems of autonomous agents, and what teams need to build this maturity.