The Total Economic Impact™ of Atlassian Jira Service Management

e-Core • July 26, 2023

Forrester study reveals 277% ROI of Atlassian for ITSM, empowering modern operations and support teams


Forrester calculates a 277% ROI of Atlassian for ITSM.


The rise of distributed teams is challenging traditional norms of team structure and ways of working. Modern operations and support teams must come together to deliver great digital service experiences. But deciding which ITSM platform can connect your Dev, IT, and business teams while delivering the greatest value can be difficult.


That’s why we asked Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises realize by deploying Jira Service Management.


Through customer interviews and data aggregation, Forrester concluded that Jira Service Management has the following three-year financial impact:

  • Realized a 277% return on investment (ROI)
  • Recovered 155 hours per month for IT operations teams
  • Improved service desk productivity by $1.4 million
  • Saved $2.0 million by switching from a legacy ITSM product


Download the full report now to learn more!

Complete the form and access the report!



LET'S CONNECT

Ready to unlock your team's potential?

e-Core

We combine global expertise with emerging technologies to help companies like yours create innovative digital products, modernize technology platforms, and improve efficiency in digital operations.

You may also be interested in:

Why your AI tools haven't fixed alert noise yet

Por Flávia Batista • 10 de julho de 2026
Why your AI tools haven't fixed alert noise yet It's not the tools. It's everything that happens between them. By Flávia Batista

An unexpected gain of Agentic AI: retaining senior engineers

Por Adriele Radmann • 22 de junho de 2026
Senior engineers lose 30% of their time to operational overhead. Discover how Agentic AI reclaims their cognitive bandwidth and prevents burnout-driven attrition.

What does Atlassian's next wave of AI mean for your team?

Por Ana Quaresma • 18 de junho de 2026
AI is no longer the differentiator — context is. Here's what four Atlassian ecosystem experts took from Team '26, and what it means for your team right now.