Implementing Jira Service Management in an Agile Way

Learn how e-Core implemented an integrated and effective ITSM tool in 40 days, without impacting internal and external customers.

Highlights of the partnership between e-Core and the customer:

  • The customer goal was to decommission its old tool in 40 days. We had to implement a complete ITSM solution involving Incident, Problem and Change Management flows and processes, with minimum impact to our customer’s customers.
  • Taking advantage of Automation for Jira, we were able to automate several processes and schedule automated ticket creation for recurrent outlines and activities.

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