Service Management
High performance to fast time to value
We transform businesses like
Lead your business to the next level with Strategic Service Management
Transform your organization’s service management by seamlessly integrating ITSM, ESM, DevOps, and SPM with an Atlassian Platinum Solution Partner. Be ready to accelerate your service management throughout your organization based on ITIL and Atlassian best practices, backed by over 15 years of proven expertise.
Lean on our expertise
Scale modern service management across IT and all other teams in your enterprise
Optimize service management effortlessly with scalable, easy-to-implement solutions that reduce costs and complexity for every department.
Powered by Jira Service Management
Jira Service Management powers our ITSM solution connecting teams across the organization. The Atlassian tool was built according to ITIL practices and named a leader in The Forrester Wave Enterprise Service Management.
Beyond Atlassian tools, Jira Service Management is an open-first platform, enabling integrations with AWS, ScriptRunner, Tempo, Slack, and other platforms that you use in day-to-day work.
With e-Core ITSM Fast Adoption and Jira Service Management, you:
Track, respond, and resolve incidents and problems quickly
Strengthen a data-driven culture by understanding the blockers impacting your time to value.
Increase productivity with workflows connecting all teams
Optimize your asset management by tracking IT assets across your network
Elevate your business performance and deliver more value with e-Core
More visibility to drive efficiency
Experience more visibility of your IT operations, enabling faster issue resolution and ensuring continuous customer satisfaction. Our unified approach understands your current state of ITSM processes to eliminate bottlenecks and provide a streamlined operation that translates into faster time-to-value. Keep your customers engaged with smarter services, creating a positive and lasting impact on your business.
*Consult terms and conditions
Break Silos, Boost Productivity
Get together DevOps, Strategic Portfolio Management, and ITSM in one platform. Trusted by agile teams globally, our solution is designed to increase your productivity with automated workflows and real-time status updates. Keep your teams focused and efficient reducing downtime, accelerating issues resolution and seamlessly aligning projects with operations.
Go Enterprise and Streamline Service Delivery
Ensure a seamless service experience throughout your organization, boosting customer satisfaction and service quality. Streamline processes, automate, and break silos for efficiency while maintaining governance. Powered by Jira Service Management, expect enhanced reporting, scalable service management, and a customer-centric experience that evolves with your organization’s growth.
*Consult terms and conditions
AI-Driven Self-Help Solutions
Leverage the power of AI to empower users with intuitive self-help options, reducing wait times and enhancing overall satisfaction. By integrating Large Language Models (LLM) and Machine Learning with ITSM, you increase agility with AI agents for quick issue resolution. Enjoy fewer tickets and keep your teams working on your business goals while AI helps you deliver a better customer experience with instant answers.
Optimize your IT Asset Management
Streamline IT asset management across your organization for greater efficiency and control. Consolidate data, automate processes, and eliminate inefficiencies, all while ensuring compliance and data integrity. Powered by Jira Service Management, Assets Data Manager delivers enhanced visibility, real-time reporting, and scalable solutions that grow with your business. Expect seamless integration, improved decision-making, and a tailored approach to managing your assets effectively.
*Consult terms and conditions
We are specialists in Data and AI ready to improve your service management with cutting edge technologies
Expertise in creating customized Generative AI solution, from ideation to execution
Expertise in Big Data,
Data Lakes, and utilizing
data for ML/AI projects
AWS Data-Driven
Everything
specialist
*Consult terms and conditions
Enhance your service management quickly with e-Core ITSM Fast Adoption
We understand the current state of your ITSM process to evolve your service management constantly.
Our team is ready to build a clear and prioritized backlog to implement an agile ITSM. Based on ITIL and Atlassian best practices, we use accelerators, a library of pre-built and customizable solutions that automate the configuration of main ITSM and ESM processes. We set measurable objectives for your service management according to your business needs.
e-Core ITSM Fast Adoption
Maturity model assessment
Aligned Backlog
ITSM Agile implementation
Evolution analysis
e-Core ITSM Fast Adoption
Maturity model assessment
Maturity model assessment to understand your state of ITSM
→ Understand the current state of your
ITSM processes (As Is)
→ Maturity model assessment
→ Define a clear vision for what you want
to achieve with agile ITSM.
→ Set measurable objectives and key results (OKRs)
to track progress.
Aligned Backlog
Aligned backlog according to your needs and focusing in CX
→ Validate process to be implemented
→ Align with the Business and Usage Architecture
→ Adhere to the Sprint Backlog, which is refined and prioritized continuously and organically
ITSM Agile implementation
ITSM Agile Implementation with accelerators and Generative AI solutions
→ Tool and workflow implementation
→ AI and automation
→ Customer experience improvement
→ CMDB configuration
Evolution analysis
Evolution analysis with OKRs and Customer satisfaction review
→ Progress Analysts
→ Ticket analysis
→ Automation and AI effectiveness
→ Customer satisfaction review
→ OKR progress
See how our customers are achieving better results with our ITSM Solutions
70% in cost reduction
The ITSM Solution Powered by e-Core helped Seton Hall enhance productivity in service management while simultaneously reducing annual software licensing costs by 70% and reduced ticket volume by 18%.
“The onboarding was spot on. Once we brought e-Core into the picture, the projects just went at lightning speed.”
John Fernandes
Director, PC Support Services, Seton Hall University
Saving lives with 15-minutes SLAs
Seguros Unimed, one of Brazil’s largest insurance companies, counted on e-Core to optimize its service management. Modern process management, ITIL, and Jira Service Management best practices to optimize processes and guarantee better customer satisfaction.
“Before, we had many more crises. Today, with the implementation of the ITSM tool and with the help of e-Core’s work, we use indicators to evaluate the success of meeting Seguros Unimed’s objectives. As a result, we have had a significant gain in optimization of processes across the company.
Fernando Herculin
IT and Infrastructure Coordinator at Seguros Unimed
<span data-metadata=""><span data-buffer="">Better customer experience
CVC Corp, the largest travel group in Latin America, started the ITSM project to unify IT service channels with e-Core. Powered by Atlassian tools, the company improved IT operations by unifying processes in a single platform, achieving better visibility and better customer experience
“Now we are able to meet demands, […] which will also help our entire business chain. With structured processes, we have traceability of everything that happens in our environment, we can quickly notify and direct efforts to solve end user’s problems.”
Kleber Nagamine
IT Governance Manager at CVC
Unlocking ITSM potential with Generative AI
Discover how Generative AI on ITSM can elevate productivity, enhance efficiency and improve customer experience.
Why e-Core ITSM Fast Adoption
We are a consulting and technology services partner that combines global experience with leading technologies to help customers drive business growth and transformation.
<span data-metadata=""><span data-buffer="">Atlassian Partner since 2005
Atlassian Specialists
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Atlassian Projects delivered
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Atlassian Certifications
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<span data-buffer="">Great Partnerships<span data-buffer="">
<span data-buffer="">Nearshore delivery center<span data-buffer="">
Cost savings
from 40 to 55%
USA time-zone fit for real-time collaboration
Offices in NY,
delivery centers in
Brazil and Mexico
Similar work culture & practice
Certifications & Recognitions
We’re knowledgeable in several technologies and methodologies that enable impactful deliveries.
