Priceline Enhances Customer Experience and Cuts Costs with App Modernization

Published: January 27, 2023

Priceline is a leader in online travel and a subsidiary of Booking Holdings Inc., the world’s largest travel company. It operates alongside popular brands like, KAYAK, and Open Table. The company is dedicated to providing seamless and user-friendly access to exceptional deals on hotel rooms, flights, rental cars, vacation packages, and cruises. 

The company had the great challenge of modernizing old and legacy applications that had more than 15 years of use. Upgrading those systems and moving them to the cloud along with their infrastructure were their biggest needs.

The challenge was accepted by e-Core, which, together with Google Cloud, signed a three-year partnership with Priceline. The work started in 2021 and even before the completion of the project, the results are reflected in an improvement in the customer experience and cost reduction.

“Because we don’t have to worry about supporting legacy systems anymore, our teams are able to get down to the business of what we do best, which is adding new features and functionality to not only retain but add new customers.”

Jordan Saletan

Senior Director in the Technology Management Division at Priceline


Watch the video session below to learn more!


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